Question 1

What is SPKi?

Accepted Answer

SPKiSMART (SPKi) is a private, IoT-based 24/7 fire alarm monitoring and response service provided by Iscada Net Sdn Bhd. It connects to your existing Main Fire Alarm Panel (MFAP) and adds an independent monitoring layer for faster response and better operational control.
When an alarm is triggered, the on-site SPKi panel transmits the signal to our monitoring server. Our iSCADA Monitoring Centre (iMC) verifies the alarm and, once a real fire is confirmed, contacts the Bomba Pusat Gerakan Operasi (PGO) directly on your behalf for immediate action. In parallel, SMS and app alerts are sent to your two registered Persons-in-Charge (PICs) as a backup notification.
SPKi is built for commercial buildings, industrial facilities, and offices that require continuous monitoring. Key benefits:
Safety — 24/7 verified monitoring with direct Bomba escalation on your behalf when it matters.
Insurance — complete, timestamped alert-and-response logs (iMOR reports) to support your insurance documentation.
ISO — supports your building-management ISO requirements.
e-Maintenance — digital preventive-maintenance reporting, with no in-house monitoring setup needed.

Question 2

Does SPKi make my premises JBPM / UBBL compliant?

Accepted Answer

SPKi is a private fire alarm monitoring and IoT connectivity service. It enhances your fire safety response, but it does not replace your statutory obligations under the Fire Services Act 1988 (Act 341) or the Uniform Building By-Laws (UBBL). SPKi complements your existing fire safety system rather than serving as a regulatory approval in itself.

Question 3

What is the procedure to terminate our SPKi subscription?

Accepted Answer

The client must provide an official letter about the termination request. The letter must include the following details.
Inform regarding termination expressing your desire to terminate your subscription.
Reason of termination (e.g.: Cease Operation & no longer subject to the definition of Designated Premises under the Fire Service Act 1988 (Act 341)
The letter must include the company letterhead and must be signed and stamped by JBPM’s Officer.
Send an official letter of request to customercare@isnet.my, expressing your desire to terminate your subscription.
Ensure all that outstanding payments have been cleared.
Once all payments have been made, we will assign a contractor to dismantle the SPKi panel at the designated premises.
Please note that the termination process cannot be completed until outstanding payments have been resolved and the SPKi panel has been removed from the premises. If you have any questions or concerns, please do not hesitate to contact us. This is subject to the agreement between your premise and Iscada Net Sdn Bhd.

Question 4

May I know what is IFSP S/N mean as stated in the PIC Change Form?

Accepted Answer

IFSP serial number is the number stated on your SPKi panel. It is unique number and it may start from 220. or AZ300. If you cannot find the IFSP S/N on the SPKi panel, you may call our Customer Service number at 03 6730 2400 for further assistance.

Question 5

I forgot my login password and I am not able to login into my account, what should I do?

Accepted Answer

If you have forgotten your login password and are unable to access your account, there are a few steps you can take to try and recover your account.
Try resetting your password: Our isnet.my websites allow you to reset your password online. Hit the main page of isnet.my login page and click on “Forgot password” This will send an email to your registered email address with instructions on how to reset your password.
Contact customer care: If you are unable to reset your password online, or if you do not have access to the registered email address, you may contact our Customer Care team for assistance. We may be able to help you reset your password and recover your account.

Question 6

How do I request to change the PIC for my premise?

Accepted Answer

To request a change of the person-in-charge (PIC for your premise, you can follow these steps:
The PIC change form can be downloaded from our website isnet.my:
Download the PIC Change form and fill it out with the required information. This may include your contact information, and the details of the new PIC you wish to designate.
Email the completed form to the specified email address, which in this case is customercare@isnet.my.

Question 7

Can I add an extra person in charge (PIC) for my premise?

Accepted Answer

Yes, you may request to add an extra PIC with an additional payment of RM572.40 yearly per person.

Question 8

How does an SPKi panel works?

Accepted Answer

An SPKi panel is a system that helps to detect and alert authorities in the event of a fire. When an alarm is triggered by the Main Fire Alarm Panel (MFAP), the SPKi panel sends a signal to the SPKi server and an SMS alert is sent to the registered person in charge (PIC) of the premise. The Isnet Monitoring Centre (IMC) contacts the PIC to verify the situation and, if there is a real fire, the IMC will contact the JBPM (Jabatan Bomba dan Penyelamat Malaysia) for immediate action. If the alarm was a false or false alarm, the PIC will need to reset the MFAP to ensure the SPKi panel remains online.

Question 9

Do I need to renew the SPKi subscription?

Accepted Answer

SPKi renewal is under a yearly subscription. The renewal quotation will be generated and available in our portal isnet.my, three months before the expiry date. As a subscriber, you will be able to access and download the renewal quotation and the necessary action to renew the subscription before it expires.

Question 10

How long does it take for the SPKi agreement to be processed?

Accepted Answer

Normally it will take around 2 months after the installation has been completed. However, it is still subject to LHDN’s approval on the stamp duty process.

Question 11

How much do I need to pay for the SPKi registration and the yearly subscription?

Accepted Answer

The first-year subscription fee for the Standard plan is RM6,680 and the renewal fee is RM2,834.40. For the ExStandard plan, the first-year subscription fee is RM7,760 and the renewal fee is RM3,914.40. All prices stated are inclusive of 6% Service Tax.

Question 12

How long does it take for an SPKi panel to be installed after I have made the subscription payment?

Accepted Answer

The installation of an SPKi panel will be completed within 30 business days after payment is received for locations in Peninsular Malaysia. For Sabah, Sarawak and Labuan, the installation will be completed within 60 business days after payment is received. Before the installation, a Technical Officer will contact you for a verification call to confirm the arrangement.

Question 13

How do I register for an SPKi account?

Accepted Answer

Go to https://dashboard.isnet.my/panel/register and fill out the required information to create an account.
Check your email for a verification message and follow the instructions to verify your account and create a new password.
Log in to the system and register your building information (Designated premises).
Wait for your application to be reviewed and approved, which should take place within 24 hours.
Once your application has been approved, you can download the necessary documents such as the Quotation and Agreement

Question 14

How to upload Purchase Order into the System Portal?

Accepted Answer

To upload a Purchase Order into the System Portal, follow these steps:
Go to www.isnet.my.
Click on “Billing” in the menu.
Click on “Action and View” in the submenu.
Click on “Upload and choose File”.
Click on “Submit” to return to the list of Purchase Orders.
Remember to follow your organization’s policies and procedures for purchasing and uploading Purchase Orders into the system.

Question 15

When will the Proforma Invoice be generated?

Accepted Answer

Once we receive your purchase order in our system, our finance department will generate the proforma invoice. You will be able to download the proforma invoice within five business days.

Question 16

What is the next step once the Subscriber has made the payment?

Accepted Answer

Once the Subscriber has made the payment, the next step is to send an email to finance@isnet.my and creditmanagement@isnet.my with the payment slip attached. Upon receiving the email, we will provide the Subscriber with the Official Receipt for their payment. This will ensure that the payment has been properly recorded and that the subscribers have a record of their payment.

Question 17

Is there any discount available?

Accepted Answer

We understand that you are interested in receiving a discount on the SPKi subscription. Unfortunately, the SPKi pricing is regulated by the Jabatan Bomba dan Penyelamat Malaysia (JBPM) and we are not able to offer any discounts at this time. The quotation you received is the standard pricing for the device in Malaysia, including Sabah and Sarawak. We apologize for any inconvenience this may cause. Thank you for your understanding.

Question 18

How to get iSnet Planned Preventive Maintenance (iPPM) Quotation from System Portal?

Accepted Answer

To obtain a quotation for the Isnet Planned Preventive Maintenance (iPPM) package, please follow these steps:
Visit our system portal at www.isnet.my.
Click on the “iPPM Package” or “Ippm Package Upon Request” link.
If you wish to subscribe to one of the packages, please send an email to our finance department requesting a quotation.
Our finance team will then provide you with the requested quotation.
Alternatively, you can contact our finance department directly to request a quotation for the iPPM package. They will be happy to assist you and provide you with more information about the package.

Question 19

How do we request a cheque collection outside Klang Valley?

Accepted Answer

Thank you for your request for a cheque collection outside of Klang Valley. Unfortunately, we are unable to accommodate this request as the location is beyond our cheque collection coverage area. However, we would be happy to assist you in other ways. You then have the option to courier the cheque to the following address:
Wisma iS.net, B7-2-10,B7-3-10,B7-3A-10,Jalan Teknologi 2/1E,
Kota Damansara, 47810 Petaling Jaya, Selangor.
OR,
Kindly bank in the cheque to ISCADA NET SDN BHD,
MAYBANK (Account no: 564726679488) or CIMB ISLAMIC BANK BHD (Account no: 8600664503)
We apologize for any inconvenience this may cause and appreciate your understanding.
Please do not hesitate to contact us if you have any further questions or concerns.

Question 20

We missed signing the SPKi Agreement during the 1st year. Can we skip the outstanding payment and pay for the current payment instead?

Accepted Answer

We are sorry, but it is not possible to skip the outstanding payment for the past year. Our SPKi Agreement was generated on the day your registration was completed, and it is required that all payments for the services provided be made promptly. While you may miss signing the agreement initially, the services were still provided to your company and we have been monitoring your company 24/7 for the past year. Therefore, it is necessary for you to make an outstanding payment in addition to the current payment. We understand that this may be inconvenient but all payments must be made by the terms of the agreement.

Question 21

How to get a Renewal Quotation from System Portal?

Accepted Answer

To obtain a renewal quotation from the system portal, follow these steps:
Keep an eye out for a notification or reminder from our auto-generated system, which will be sent to you via email within 3 months before your subscription expiration date.
Log in to the system portal and navigate to the “Billing” section.
From there, you will be able to view your renewal quotation by clicking on the “Quotation” button.
Alternatively, you may also be able to request a renewal quotation by contacting customer service or your account representative. They will be able to assist you with obtaining a quote and renewing your subscription.

Question 22

What is SPKi ?

Accepted Answer

SPKi is an Internet of Things (IoT) system that helps to detect and alert authorities in the event of a fire. When an alarm is triggered from the Main Fire Alarm Panel (MFAP), it will create the digital output and receive by SPKi Panel installed on-site. The signal will then be transmitted to the SPKi Server and SMS alert will be delivered to the 2 registered Person in Charge (PiC) of the premise.
Parallelly, iSnet Monitoring Centre (iMC) will make a phone call to the 2 registered PiC and 1 fixed line number to verify the alarm status. Should there is a real fire, iMC will deliver the message to the related Pusat Gerakan Operasi (PGO) of Jabatan Bomba dan Penyelamat Malaysia (JBPM) for immediate action.

Question 23

What is the type of connection between MFAP and SPKi Panel?

Accepted Answer

Ensure your MFAP is providing a Digital Output Signals (Normally Open) when the alarm is triggered. The signal transmitted to SPKi Panel by signal cable laid and connected at both ends.

Question 24

How does the SPKi Panel being monitored?

Accepted Answer

SPKi Panel health is being monitored continuously by the SPKi Supervisory Server to make sure the panel always on standby mode and able to deliver alarm signal triggered. Notifications will be sent to Technical Support for further actions should the server detect abnormalities.

Question 25

What is the SPKi response time once the alarm is triggered?

Accepted Answer

Once an alarm is triggered, typically the PiC will receive the SMS within 15 seconds and followed by a verification call from our iSnet Monitoring Centre (iMC). The response time may vary depending on the specific circumstances, but our goal is to always respond as quickly as possible to ensure the safety and well-being of those involved.

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